Terms and Conditions

Online Donations

Donations are used according to our charitable purposes. Donation receipts are issued at year-end for all eligible donations in the prior year. If a designated donation cannot be used as designated, it will be used for a similar purpose at the discretion of Hope City Church and in accordance with Canadian Law.

Online transactions made in error and reported within 30 days will be fully refunded, and any fraudulent transactions will be refunded if reported to us within 90 days. In accordance with Canadian Law, donations are otherwise non-refundable.

Event Refund Policy

Payments for event registrations are fully refundable if requested within seven days of payment (unless the event has already occurred). After seven days, an administrative fee will apply as follows:

• Cancellation requests received 30 days or more before the program start date will be fully refunded.
• Cancellation requests received between 8 and 29 days before the program start date will incur an administration fee of $25 per participant.
• Cancellation requests received 7 days or less before the start of the program will only be considered if it is due to a medical emergency.

To cancel and request a refund, please contact our office.

If Hope City Church cancels the event, a full refund will be issued to the original form of payment within 14 days of the cancellation.